Terms & Conditions of Business





Use of the services of SuPaw Nanny will be deemed acceptance of the following terms and conditions. SuPaw Nanny is prepared to consider changes - but these will only be effective if signed by the proprietor.
SuPaw Nanny agrees to provide a Nanny as specified. The Client has the option to meet the Nanny and acceptance of the Nanny's services will be deemed satisfaction with suitability and integrity of the Nanny put forward.
As part of this unique nanny service we encourage group play and free-roaming fun and therefore can only accept well-socialised, mild-tempered, non-aggressive dogs. He/she must not exhibit food or toy possessiveness or any aggression toward other dogs. Providing your dog likes to play with other dogs and gets along well with adults and children alike, SuPaw Nanny looks forward to welcoming thm as part of the family.
Terms & Conditions of Payment
Full payment of fees is due at time of booking in order to reserve your pets place and guarantee Nanny availability.
If you return home early, you are required to pay for the reserved amount.
If pet-sitting time exceeds reserved amount, please contact us immediately. We do not guarantee availability. The remaining balance is due in cash as soon as you return.
The Client is responsible for paying the Nanny's remuneration on completion of the contract or immediately on receipt of the Nanny's Invoice for regular, scheduled bookings.
The Client is also responsible for any travelling expenses calculated at .40p per mile incurred by the Nanny or for reimbursement of fares by public transport, should they be required to travel outside of the agreement i.e. emergency Vet etc.
Refunds & Cancellations
The Client should inform SuPaw Nanny of any cancellation, amendment or extension in booking dates to avoid inconvenience to other Clients and to ensure Nanny's availability.
In the event of cancellations that are notified to us in writing more than 14 working days prior to the start of the booking period, the fee will either be refunded in full or held over to be used on a subsequent booking. Cancellations made later than this will result in the fee being forfeited - see below for full details of our refund policy.
Refunds will be applied as follows and is from the date of initial booking:
0-7 working days - No Refund
7-14 working days - 50% credit for future pet sitting/walking
14-21 working days - 50% credit for future pet sitting/walking and 50% monies refunded
21 working days + - full monies refund
Refunds will be mailed out within thirty (30) working days from notice of cancellation.
SuPaw Nanny has never cancelled a contract but we are required by law to tell you that if we do cancel a contract less than 14 working days prior to the start of the booking period, then you will be entitled to a full refund of the proportion of the fee already paid.
Late Payment
Unpaid invoices exceeding ten days will incur a late payment fee. This is a small sanctioned fee that SuPaw Nanny will impose as reimbursement for the nuisance of processing a late payment.
Regular unpaid invoices will render future booking liable to cancellation without notice and without any liability on the part of SuPaw Nanny.
Recruitment & Personnel
SuPaw Nanny takes great care in selecting responsible and suitable Nanny's. However SuPaw Nanny can accept no responsibility for the acts and omissions of any Nanny or for any loss or damage caused or contributed to by the Nanny, save as required by statute. Should a Nanny be taken ill or be injured or for any reason not be able to complete the contract SuPaw Nanny will use its best endeavours to make alternative arrangements.
If the Client engages the Nanny whether for a definite or indefinite period in any capacity within 12 months of the expiry of their original contact with SuPaw Nanny, SuPaw Nanny will be entitled to receive payment of a one-off fee equal to four times the weekly remuneration paid by the Client to the Nanny. This fee will be payable at the commencement of the engagement.
Service Security
The Client must, before handing over the primary responsibilities, run through the completed SuPaw Nanny checklist with the Nanny.
In the event that the Nanny is asked to maintain client premises but will not have sole control (i.e. additional attendance of cleaners and gardeners etc) during the Pet-sitting Contract then the Nanny will be entitled to make a small extra daily charge (details on request). In these circumstances the Nanny will not be responsible for any breaches of security.
Photography Permission

The client grants SuPaw Nanny and its representatives and employees the right to take photographs of their pet(s), and to copyright, use and publish the same in print and/or electronically. They may use such photographs of said pet(s) with or without clients name and for any lawful purpose, including, for example, such purposes as publicity, illustration, advertising, and Web content.
Conditions for Nanny's
The Nanny will carry out the primary responsibilities as agreed with the Client and keep the pet area clean and tidy to a reasonable standard. Whilst pet/house sitting the Nanny will maintain cleanliness to a normal standard however clients are respectfully asked to note that our Nannies are not professional cleaners.
The Nanny is prohibited from allowing access to client premises to anybody, other than a person authorised to do so by the Client.
The Nanny will not eat or drink the Client's own food or beverages without permission.
The Nanny is not responsible for any loss or damage to a Client's property, however caused (except as required by statute).
In the event of a problem or emergency arising the Nanny will use his/her own discretion and will contact the SuPaw Nanny forthwith.
Insurance
The Client is responsible for checking that the Nanny's driving licence is valid and for informing Insurers of their departure and the presence of the Nanny in the house. Nannies are responsible for their own Public Liability Insurance.
Pet Provisions
Clients will be responsible for ensuring pet toys/food/treats are readily available during their absences in order that Nannies can make sure their pets play and dietary needs are met.
SuPaw Nanny
SuPaw Nanny has a very high requirement standard for her Nannies who are located throughout the county. Most have previous experience, mainly in the UK, providing care for all domestic animals and, in some cases, livestock and other farm animals.
SuPaw Nanny GDPR Privacy Policy
BACKGROUND:
SuPaw Nanny understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us

SuPaw Nanny 
Limited company registered in England under company number 09466556.
Director: Stacy Page
Email address: nannies@supawnanny.co.uk
Telephone number: 07825 952 232

2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.


4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

• The right to access the personal data we hold about you. Part 10 will tell you how to do this.

• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.

• The right to restrict (i.e. prevent) the processing of your personal data.

• The right to object to us using your personal data for a particular purpose or purposes.

• The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

5. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us):

• Name
• Address
• Email address
• Telephone number
• Social Media Accounts (Twitter/Facebook/instagram etc)
• Alternative/Emergency Contact Name
• Alternative/Emergency Contact Email
• Alternative/Emergency Contact Phone Number
• Alternative/Emergency Contact Address
• Pet Name/Temperament/Care requirements


6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:

• Providing and managing your account.
• Supplying our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products and/or services for you.
• Communicating with you. This may include responding to emails or calls from you, providing service/booking confirmation, issuing invoices and receipts and providing service updates.
• Supplying you with information by email that you have opted-in to receive (you may unsubscribe or opt-out at any time by replying 'unsubscribe' to any email that you receive from us).
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.]

7. How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
We will store data that is required to maintain an accurate record of our financial and accounting history with you for a minimum of 6 years.

8. How and Where Do You Store or Transfer My Personal Data?
Providing you are based in the European Economic Area, then we will only store or transfer your personal data on servers located within the European Economic Area (the "EEA"). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.

9. Do You Share My Personal Data?
No, unless legally required to do so. For example, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

All subject access requests should be made in writing and sent to the email addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 7 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.


11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: nannies@supawnanny.co.uk

Telephone number: 07825 952 232.


12. Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on our website www.supawnanny.co.uk

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